Every call on someone's list
The office logs a service call against the customer and assigns it. It appears on the engineer's phone for the day it is due, and if it isn't closed by midnight it moves to 9 AM the next day as missed.
Field service management software that ends every visit in a signed report
Meazurable WorkLogger puts each service call on an engineer's phone, walks them through your checklist at the site, and gets the customer's signature before they leave. You get a PDF with your letterhead for every visit, and an alert when a customer isn't satisfied.
- Report
- Your own checklist
- Proof
- Customer signature
- Core app
- ₹250 / user / mo
What it does
From the call to the signed report
On paper, a service report reaches the office days after the visit, if it arrives at all. When the customer later says nobody came, the only proof is the engineer's word. This is the same visit recorded on the phone.
A report in steps, one unit at a time
The engineer picks the units they worked on, fills your checklist for each one, writes a summary, and hands the phone to the customer to sign. Every step is saved as they go.
Your checklist, not ours
Build the form for each type of visit: text, numbers, dropdowns, checkboxes, dates, photos and signatures. An installation gets a different form from a breakdown.
Customer sign-off on the phone
The customer adds their name, designation, phone number and remarks, says whether the work is complete and whether they are satisfied, and signs on the screen.
A PDF with your letterhead
Your logo, address and contact details at the top, every answer and photo in the body, and the signature at the end. The customer gets a link to open it, which the engineer can send on WhatsApp.
Unhappy customers flagged the same day
If the customer marks the visit "not satisfied", the service managers get an email and a phone notification with the engineer's name, the remark and a link to the report.
Around the visit
The rest of the service desk
The report is one part. These are the records around it that you would otherwise keep in Excel.
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Equipment register. Every unit at every customer, with serial number, installation date and warranty end date.
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AMC contracts. Planned visits scheduled from the contract, breakdown calls counted against the limit, renewal reminders. More
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Engineer attendance and travel. GPS punch in and out, visit check-ins and kilometres for the travel allowance. More
Questions
What owners ask us
What is field service management software?
It organises the work your engineers do at customer sites: which calls are open, who is attending them, what was done, and proof that the customer accepted it. Meazurable WorkLogger adds the equipment installed at each customer, AMC contracts with planned visits, and GPS attendance for the engineers.
Can I use my own service report format?
Yes. You build the checklist for each type of visit with the fields you need, including photos and signatures, and set the report title and number prefix. The PDF carries your logo and company details.
Does it work without internet at the site?
Partly. Answers typed into the report are kept on the phone and sent automatically once the connection comes back. Photos need the page to stay open until they upload, so it works best with at least a weak signal.
Can I see the service history of a machine?
Each customer has an equipment register with brand, model, serial number, location, installation date and warranty end date. Service reports record which units were worked on, and the customer's timeline shows every call and visit.
Can customers raise complaints themselves?
Not yet. Calls are logged by your office team, or created automatically for planned AMC visits.
How much does it cost?
The core app, with calls, follow-ups, attendance and reports, is ₹250 per user per month. Custom forms, service reports and AMC contracts are add-on modules priced for your team, so book a demo and we will give you a number.
Book a demo
See your own team in Meazurable WorkLogger.
Tell us a little about your team. We'll call you, understand how you work today, and show you how it would look for your business.
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1
A 15-minute call
We learn about your team, your customers and what you want to see.
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2
A demo set up for your industry
You see your own departments and steps, not a generic sample.
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3
Live in days
We set up your account and help your team get started.
Prefer email? Write to info@meazurable.com